Ticket settings
Email-to-ticket connections
Configure support departments, support teams, customers, incoming email, forms, automation and the customer portal here. Changes apply to the current workspace.
What to do on this page
Select the department, connection type and mailbox credentials or OAuth configuration. Choose whether fetched messages should be removed from the server. Save and check the fetch status; the server must run the configured mail worker.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.