Live chat
Chat departments and routing
Use the workspace chat widget to talk to website visitors. Widget installation, department routing, visitor tracking and automation are configured separately from individual conversations.
What to do on this page
Assign chat teams, members and departments. A general widget can start without a department and an agent can transfer it later.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.