Live chat
Canned replies and chat automation
Use the workspace chat widget to talk to website visitors. Widget installation, department routing, visitor tracking and automation are configured separately from individual conversations.
What to do on this page
Create reusable replies and search-friendly names. Configure the available bot steps and review the visitor journey before enabling automatic responses.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.