Live chat
Live chat inbox
Use the workspace chat widget to talk to website visitors. Widget installation, department routing, visitor tracking and automation are configured separately from individual conversations.
What to do on this page
Select a visitor conversation and reply; Enter sends a message. Search canned replies, transfer the conversation when needed or pop it into a separate tab. Review visitor context before converting a chat to a ticket.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.