Ticket settings
Customer email templates
Configure support departments, support teams, customers, incoming email, forms, automation and the customer portal here. Changes apply to the current workspace.
What to do on this page
Select an email event, edit its subject and body and preserve the dynamic placeholders needed by that event. Use code view when necessary. The system email footer is appended automatically.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.