Ticket settings
Automation and SLA
Configure support departments, support teams, customers, incoming email, forms, automation and the customer portal here. Changes apply to the current workspace.
What to do on this page
Define matching conditions and actions, assignment rules and response deadlines. Review reminder and escalation recipients. Time-based rules require the server’s scheduled worker to run.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.