Support tickets
Reply to a ticket
Tickets collect customer requests, replies and attachments. Departments and support teams are separate from project teams. Access depends on your support permissions.
What to do on this page
Read the conversation and send a reply with attachments if needed. Agent replies move the ticket to pending customer; customer replies move it back to the agent. Select the close checkbox when replying if the issue is resolved.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.