Ticket settings
Ticket form designer
Configure support departments, support teams, customers, incoming email, forms, automation and the customer portal here. Changes apply to the current workspace.
What to do on this page
Create fields and save the source fields first. In a dependent field, open Conditional rules to control visibility, conditional required status and parent-filtered choices. Select AND or OR for each condition group. Save and check a new staff or customer ticket. Existing tickets keep their original form snapshot.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.