Ticket settings
Support departments
Configure support departments, support teams, customers, incoming email, forms, automation and the customer portal here. Changes apply to the current workspace.
What to do on this page
Create or edit a department using its modal form. Assign the correct support team or users. Configure the department mailbox separately when tickets should be created from email.
Before you leave
- Save any changes and wait for the success message. Correct errors shown in a notification before trying again.
- If an option is missing, check the selected workspace, your permissions and its package with the workspace administrator.
- Close this guide tab to return to the page you were working on.